Refund Policy – ultrafashionista

1. Return Period

Customers may request a return within 14 days from the date they receive the product.

2. Return Conditions

To be eligible for a return, the item must meet the following conditions:

The product is in new condition or shows only light signs of use.
All accessories are included.

3. Return Process

(1) Submit a Return Request

To initiate a return, please contact us by email within 14 days of receiving your product:

Email: [email protected]

Please include the following information in your email:

Order number
Reason for return (optional)

We will reply to your email within 24 hours and provide detailed return instructions.

(2) Preparing the Return Shipment

The customer is responsible for preparing and attaching the return shipping label.
Please use a trackable shipping method when sending the item back.
Regardless of the reason for the return, we will bear the cost of return shipping.

Return address:
NITI, 3/F,GOOD HARVEST CENTRE,33 ON CHUEN STREET,Fanling Hong Kong

4. Return Deadline

The return request must be submitted within 14 days of receiving the product.

After you receive the email containing the return instructions, you must ship the item back within 7 days.

Returns shipped after this deadline may be refused.

5. Verification of Returned Products

Once we receive your return package, we will inspect the item.

If the product shows excessive wear, missing parts, or any other condition that significantly affects its resale value, we may issue a partial refund or decline the refund.

6. Refund

After the product has been inspected and verified, your refund will be processed within 3 business days to the original payment method.

We do not charge any restocking fees for returns.