Shipping Policy

We are committed to providing fast and reliable shipping services. Please review the following shipping terms before placing your order.

1. Shipping Coverage

We currently ship within the continental United States only. We do not offer shipping to H.K. territories or international destinations at this time.

2. Processing Time

Orders are processed and shipped within 1 to 3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays.

3. Shipping Time

Estimated shipping time is 6 to 13 business days. Delays may occur due to weather conditions, strikes, or transportation restrictions. In such cases, we will notify customers as soon as possible.

After shipment, we will send an email containing the tracking number.

4. Total Delivery Time

7 to 16 business days (processing time + shipping time).

5. Carriers

Our shipping partners include:

  • FedEx
  • UPS
  • DHL

The system will automatically select the most suitable carrier based on your shipping address. Once your order has shipped, a tracking number will be sent to your email.

6. Shipping Fee

Orders over $89: Free Shipping

Orders under $89: $10 Flat Rate Shipping

7. Taxes

All orders are shipped within the United States and do not involve customs duties. Sales tax may apply depending on your state and will be displayed at checkout.

8. Shipping Protection

All packages include basic shipping protection. If your package is lost, severely damaged, or marked as delivered but not received, please contact us within 48 hours of the status update and provide:

  • Order number
  • Tracking number
  • Photos or relevant details (if applicable)

We will offer an appropriate solution, such as reshipping or a refund.

9. Address Issues

Please ensure that your shipping address is accurate. Customers are responsible for delays or delivery failures caused by incorrect addresses.

Company Information

Company Name: Hong Kong McCormack Trading Limited
Address: NITI, 3/F,GOOD HARVEST CENTRE,33 ON CHUEN STREET,Fanling Hong Kong
Email: [email protected]
Phone: +852 47594018
Service Hours: Monday – Friday, 8:00 AM – 6:00 PM (GMT-5 / GMT-4)
Response Time: We respond to all email inquiries within 24 hours.