1. Customer Service & Support
If you need assistance with your order, products, or after-sales services, you can reach our support team by email:
Email: [email protected]
We generally respond to all email inquiries within 24 hours.
2. Returns & Exchanges
To request a return or exchange, please include your order number, the item details, and specify whether you are requesting a return or an exchange.
For full guidelines, please refer to our Refund Policy.
3. Phone Support
If you prefer phone assistance, you may contact us during service hours:
Phone: +852 47594018
4. Service Hours
Monday – Friday: 08:00 AM – 06:00 PM (GMT-5 / GMT-4)
5. Mailing & Return Address
The following address is used for returns, exchanges, or required document submissions:
NITI, 3/F,GOOD HARVEST CENTRE,33 ON CHUEN STREET,Fanling Hong KongPlease obtain instructions by email before sending any package and use a trackable shipping method.
Company Information
Company Name: Hong Kong McCormack Trading Limited
Address: NITI, 3/F,GOOD HARVEST CENTRE,33 ON CHUEN STREET,Fanling Hong Kong
Email: [email protected]
Phone: +852 47594018